Elearning FAQ

Q. Do I have to register to shop at www.craftvilla.co.in?

No, you don't have to register to shop at www.craftvilla.co.in, you can log in and shop from our website.

Q. How do I register?

To register, please click on the registration link at our site. After registration is completed, you are entitles to receive regular updates and can avail of all the services offered at www.craftvilla.co.in.

Q. Do I have to disclose my e-mail id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Q. Is my personal information secure at www.craftvilla.co.in?

Absolutely. Please see our Privacy Policy to know more.

Q. Are there any charges for registration?

There are no charges for registration on www.craftvilla.co.in.

Q. Will my registration expire?

No, a secure registration never expires.

Q. How do I get a new password?

Click on ‘Forgot Password’ option available on the Sign in/Register page and a link to re-set your password will be mailed to your registered email id.

Q. Can I edit my personal information?

Yes, you can edit your personal information in the "My Account" section.

Q. How do I unsubscribe from your services?

Click on the ‘Unsubscribe’ option from the ‘My Account’ section.

Q. I am based out of India and I want to place an order for a delivery in India. Is it possible?

Yes, it is possible. Please refer to our ‘Shipping Policy’.

Q. Do you deliver out of India?

Yes, we deliver all over the world, except to Mauritius and Russia.

Q. What if I am not available when you deliver the merchandise?

Courier companies usually call the customer to checks their availability. In case the delivery fails, the order is re-dispatched after taking appropriate instructions from the customer.

Can I change the shipping address of the order?

Yes, you can change the shipping address before your order shipped. Kindly contact our Cutomer Support team immediately to ensure it is changed before the dispatch.

Q. How do I return a product?

Kindly read the Return Policy section under SHIPPING & RETURNS.

Q. Can I book an order for delivery to more than one address?

No. You have to place separate orders for different shipping addresses.

Q. How can I track my order?

You will receive an email with courier details once your order is successfully placed. You can track your order status using the same details on the respective courier partners website.

Q. What is the stipulated delivery time for an order?

We deliver within 7 business days.

Q. What should I do if I receive a different item from the one that I have ordered?

If the wrong order has been delivered to you, please contact our Customer Care within 24 hours of receiving the delivery.

Q. How do I make a payment?

We accept Master Card, Visa credit, Pay Pal, debit and other credit cards. We also have an option of net banking and cash on delivery.

Q. Do you accept payment through Cheque/Demand Draft?

Request you to call +91-6399734467 to know more.

Q. What happens if my credit/debit card has been compromised while making a payment online?

We do not store/retain your credit card information. If you suspect any such activity, please get in touch with your bank immediately.

Q. What happens if the merchandise ordered is out of stock?

If the product you ordered is out of stock, you will be informed immediately and we will refund the full amount in your account.

Q. Is there a limit to the quantity that I can order?

No, there's no limit.

Q. Can I cancel an order?

Yes, you may cancel an order fully or partially within 24 hours of placing the order. You may get in touch with our Customer Support team to take further steps.

Q. What do I do if my order is received in a damaged condition?

If you notice that your order is damaged or tampered, kindly refuse to accept the delivery and return it to the courier personnel with the original packaging material. Request you to get in touch with our Customer Support team immediately and we would be more than happy to exchange the garment for you.

Q. How do I get in touch with www.craftvilla.co.in?

You can get in touch with our Customer Support team anytime at +91-6399734467 or e-mail us at pay@craftvilla.co.in .