REFUND AND CANCELLATION POLICY



Our focus is complete customer satisfaction. In the event, if you are displeased with the Product provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the the product you purchase.



REFUND



1. Customer doesn’t reply to the payment verification mail sent by Craftvilla.co.in

2. Misuse of another customer’s phone/email

3. Customer uses invalid email and phone no.

4. Overuse of a voucher code

5. Use of a special voucher not tagged to the email ID used.

6. Customer returns the wrong product

7. Customer refuses to pay for an order

8. Customer is involved in the snatch and run for any order

In case of dissatisfaction from our Product, clients have the liberty to cancel their Order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

EXCHANGE /REFUND POLICIES/ CANCELLATION POLICY



For Cancellations please contact the us via contact us link.

Cancellation Request received later than 2 business days or before the product is dispatched will be treated as cancellation of Your Order.

1. We at Craftvilla.co.in are happy to accept exchanges, unfortunately, once an order is confirmed we will not be able to make refunds.However,on placing an order through Cash on Delivery payment option you shall receive a welcoming call from us to confirm your order. If you do choose to pay via Online Payments please consider your order as confirmed and shall not be cancelled. Although you too shall receive a welcome call from Craftvilla.co.in. upon placing your order. For modifications in the order or exchanges please read further.

2. In an unfortunate situation of you receiving either a piece with a size issue, a rare manufacture defect or a case where we find fit at Craftvilla.co.in for you to be eligible for an exchange, upon examination by us, we shall be happy to exchange the said piece for you. Please do not cut the tag of the product till the time you are completely satisfied with your purchase. Products without the Craftvilla.co.in tag will not be eligible for an exchange. However our customer care lines are always available for any kind of query or help.

3. Please do intimate us within 2-3 days from the date of delivery.

4. In such an unfortunate case, please contact us here:

Contact: +91 6399734467

Email : pg@Craftvilla.co.in

with details of the product and the concern. You can courier the item to the following address :

Gabhorubheti ,Guwala Basti, Gabhorubheti, Tinsukia, Assam - 786160

5. The product should reach back to Craftvilla.co.in within 7 days from the time the customer has put in a request for an exchange.

6. A product can be exchanged under following conditions:

a) In the case of a size issue: Another size of the same product will be exchanged.

b) In the case of a manufacturing defect: The product will be exchanged for another piece of the same design purchased.

c) In a special case: Only after approval from Team Craftvilla.co.in, a product will be allowed for an exchange for an equivalent amount or more. No difference in the price will be refunded.

d) There is only a one time exchange per invoice.

7. Upon receipt of the returned product, we will fully examine it and notify you via e-mail if you are eligible for an exchange.

8. The exchange will be then completed by Craftvilla.co.in within the next 10 working days.

9. The shipping for the return of the product will be borne by the customer, but the exchanged product to the customer will be borne by Craftvilla.co.in. * In a special case of exchange, shipment charges Rs 200 applicable.

10. We do not take any responsibility for the unforeseen loss of the parcel being sent from the customer to us for an exchange.

11. Items bought under any offer or discount are not eligible for an exchange unless its a size issue. *shipping charges applicable.

12. All the above clauses are subject to us receiving the item of exchange.

13. The final decision on any condition will be taken by Craftvilla.co.in and Craftvilla.co.in only.